Payment
Policy

Prices and currency

Website prices are stated in United States dollars. The current listed starting prices are $149 for the Introductory Online Course, $295 for the Professional Skills Course, $495 for the Advanced Online Learning Program, $175 for the Live Online Workshop, $450 for the Small Group Training Program, $95 for the Individual Learning Session, $350 for the Course + Learning Materials Package, and $750 for the Guided Learning Program.

The price shown in the final checkout or written order confirmation controls for that purchase. A customized group or guided scope may require a separate written quote. Unless expressly included, a listed price does not cover equipment, internet service, third-party software, external books, examination fees, licensing fees, or services outside the stated scope.

When payment is due

Payment is due in full at checkout unless a written invoice states an installment schedule or other due date. Access, scheduling, or delivery may be withheld until cleared payment is received. A place in a live offering is not reserved by an abandoned checkout, declined payment, or unaccepted proposal.

If an invoice permits installments, each installment is part of one purchase and remains due according to the written schedule. Missing an installment may pause undelivered access or sessions after appropriate notice, subject to applicable law.

Payment authorization

By submitting payment information through the checkout, the purchaser represents that the information is accurate, that they are authorized to use the payment method, and that they authorize the payment processor to charge the displayed total. The purchaser is responsible for keeping billing information current until the transaction is complete.

Payment processing may be performed by a third party under its own terms and privacy notice. Pelmari Learning generally receives transaction details and payment status rather than the complete payment-card number.

One-time charges and recurring payments

The offerings currently described on the website use fixed, one-time prices. A one-time purchase does not authorize a subscription or automatic renewal. If a recurring option is introduced, the price, billing interval, renewal terms, cancellation method, and required consent must be shown clearly before the purchaser authorizes it.

No recurring charge should be inferred from continued account access, email communication, or enrollment in a multi-week program that was purchased for one fixed price.

Taxes and additional charges

Applicable sales, use, value-added, or similar taxes may be calculated and added where required. The purchaser is responsible for taxes not collected at checkout when the law places that obligation on the purchaser. A tax-exempt purchaser must provide valid documentation before payment; an exemption may not be applied retroactively if law or processor restrictions prevent it.

The purchaser's bank, card issuer, or payment provider may impose foreign-transaction, conversion, insufficient-funds, or other fees. Those third-party fees are not set or retained by Pelmari Learning.

Order confirmation and receipts

After a successful transaction, the purchaser should receive a checkout receipt or order confirmation through the configured platform. The purchaser should review the name, selected offering, amount, and email address promptly. An error should be reported before access is used or a live date is scheduled.

A payment receipt confirms the transaction; it does not expand the course scope or guarantee a live date that still requires scheduling. Program access and scheduling instructions may arrive separately.

Declined, reversed, or failed payments

If a payment is declined, the purchaser may use another authorized method supported by the checkout. Pelmari Learning is not responsible for a bank's decision to decline or delay authorization. An order is not complete until the processor reports successful payment.

If a completed payment is later reversed, charged back, or determined to be unauthorized, related access and undelivered services may be suspended while the matter is reviewed. Accurate order, access, and communication records may be provided to the processor as part of that review.

Promotions, discounts, and credits

A promotion is subject to its stated eligibility, time period, and restrictions. Unless expressly allowed, promotions may not be combined, transferred, exchanged for cash, or applied after purchase. A pricing promotion does not change the scope of the offering.

A refund for a discounted order is based on the amount actually paid. If a bundle is partially refunded, the value of delivered components may be calculated using the allocation stated in the order or a reasonable allocation based on their standalone prices.

Invoices and business purchases

A business purchasing small-group training or another service may receive an invoice and written scope. The purchaser must identify the correct billing contact and any purchase-order requirement before acceptance. Internal approval procedures do not change an accepted due date unless Pelmari Learning agrees in writing.

The person accepting an invoice for an organization represents that they have authority to approve the purchase. Participant access may be limited to the number stated in the scope and may not be reassigned after use begins unless approved.

Refunds

Refund eligibility is governed by the Cancellation & Refund Policy and any specific term supplied before purchase. An approved refund is generally returned to the original payment method. Processor and financial-institution timing is outside Pelmari Learning's direct control.

Currency exchange differences, issuer charges, and external transaction fees may not be refundable. Pelmari Learning will not issue a cash refund for a card transaction unless law or payment-system rules require an alternative.

Payment disputes

A purchaser who sees an incorrect, duplicate, or unrecognized charge should contact Pelmari Learning promptly with the date, amount, and order reference. Full payment-card numbers should never be sent by ordinary email. The issue will be compared with transaction and access records.

This direct review does not remove a legal right to report unauthorized activity to a financial institution. Knowingly misrepresenting an authorized and delivered purchase as unauthorized may result in access suspension and submission of truthful evidence to the relevant provider.

Pricing corrections and changes

Prices may change prospectively. A price change does not alter an already accepted and paid order. If a clear pricing error is identified before delivery, Pelmari Learning may cancel and refund the order or invite the purchaser to authorize the corrected total. A purchaser will not be charged an increased amount without authorization.

Contact about a payment

Include the purchaser's name, order email, offering, transaction date, amount, and order reference if available. Do not provide account passwords, security codes, or full card details. Additional verification may be requested before transaction information is discussed.